Refund and Returns Policy
Effective Date: March 17, 2026
At our website, we aim to ensure a smooth and satisfactory experience for every customer. If you are not fully satisfied with your purchase, you may request a return or refund under the terms outlined below.
Returns
We accept returns within 7 days of receiving your order. To qualify, the item must be unused, in its original condition, and returned in the original packaging along with proof of purchase. Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
Some items cannot be returned. These include perishable goods, opened personal care or grooming products, customized or special-order items, and gift cards.
Refunds
Exchanges
We only offer exchanges for items that are defective, damaged, or incorrectly delivered. If you need to request an exchange, please contact us with the relevant details.
Late or Missing Refunds
If your refund has not been received, we recommend checking with your bank or payment provider, as processing times may vary.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect. For your security, we recommend using a trackable shipping service.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@groomypet.com
- By visiting this page on our website: https://groomypet.com/connect
- By phone number: +971543515454